![]() ![]() If they refuse, you could dispute the charge. ![]() ![]() For example, if you bought a $42 gift at a gift shop, but notice two separate $42 charges, you should ask the merchant to resolve the issue. Your debit card will likely be frozen and you’ll be sent a new one.ĭouble charges: If you made a purchase but were charged twice, that’s a good reason for a dispute. These charges will be disputed and entered into a fraud prevention protocol. The most common valid reasons to dispute a debit card charge includeįraudulent transactions: If you notice transactions on your account that weren’t authorized by you or an authorized user of your account (like your spouse), you should contact your bank immediately. Reasons to dispute a chargeĬan you dispute a debit card charge for any reason? Technically, but you’ll have no chance of success if there’s no real reason for the chargeback. If the merchant “wins,” the temporary refund will be reversed and the original charge remains.įor fraudulent transactions (such as those occurring as a result of debit card theft or identity theft), the bank and/or an insurance provider may step in to cover the cost instead of the merchant. If the customer “wins'' the dispute, their money is refunded. The merchant will then have a chance to respond or provide evidence.Įventually, a formal decision will be made (usually within 10 business days). The initial refund is usually temporary, while the bank reviews the dispute and contacts the merchant. If the bank sees a valid reason for the dispute, it can reverse the charge and refund the customer’s money. But can you dispute a debit card charge, as well? Can you dispute a debit card charge?Ī debit card dispute is often called a “chargeback.” This process is requested by the customer and reviewed by the issuing bank or credit union.Ī chargeback occurs when an individual requests that a bank review a specific transaction. The process is well established for credit cards, which often have increased protections. If the bank sides with you in the dispute, you could get your money back. This essentially means that you can challenge the charge if you believe it’s fraudulent or an error. You must not yet have fully paid for the product or service.As part of consumer protections, individuals can dispute charges put on debit cards and credit cards.You must have used your credit card to pay for the purchase.The price of the service or product must have been more than $50.You must have made your purchase in your home state or within 100 miles of your home address.You must have first tried in good faith to resolve the issue with the merchant who sold you the product or service.To be considered for this, all of the following generally must be true: If you’ve only paid part of a bill for a service or product purchased with the card, you may have the right not to pay the remaining amount that is due. ![]() Regardless of whether you can assert a billing error, you also may have other rights against the card issuer, for example, if the goods or services you accepted turn out to be defective. Note: You may be able to assert a billing error to the credit card company, for example, if you did not receive what you ordered. Contact your credit card company to see whether you can dispute a charge. If you’re not satisfied with the merchant’s response, you may be able to dispute the charge with your credit card company and have the charge reversed. If you’re having trouble with a credit card, you can submit a complaint to the CFPB online or by calling (855) 411-CFPB (2372). ![]()
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